International Shipping
Can you ship to an address other than the billing address (credit card billing address):
Yes, Of course we can. Just specify your alternate address in your email send it to Shipping Dept. You must include Paypal Payment tracking# and all necessary information to easily track your order. where you want your product to be shipped.
Customs and/or Import Fees:
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you the customer. We have no control over customs duties or import fees and cannot predict their cost. Customs policies vary widely from country to country; you should contact your local customs office for further information. once the shipment is sent. There is no refund on shipping or merchandise. We cannot guarantee how long it will take for you to receive your merchandise. It may take approximate 7-30 Days please be patient. All sales are in Canadian Dollars. We do not charge sales tax to international purchasers, But they may be liable to import duties on some items as stated above. The customer is responsible for paying import duties from our warehouse in Canada to their country. Clients may need to obtain a customs broker in order to import goods. usualy courrier company will contact customers about brokerage.
Order Tracking
Once your item has been prepared for shipping, you will receive an email with the tracking number information, please check online at carriers website provided by us.
Shipping Restrictions
USA PO Box addresses are not acceptable for delivery. Incl. Alaska, Hawaii and Puerto Rico.
Shipping large items
Due to the variable size and fragility of certain items, we will contact you to provide a shipping quote. International items will be sent by boat economic rate. Please Note: Most of Chandeliers/Lamps products are shipped within CANADA. so customer may expect to pay duty and taxes at his original country. Note: Alaska, Hawaii, Puerto Rico shipments are only shipped Express and Overnight canadapost.
Our warehouse location:
Our Warehouse location in city of Montreal, Quebec, Canada. Local pick up at no shipping charges are available at our warehouse located in ville-st-laurent customer must come with receipt payment to get the product id will be verified before authorising product release
Shipping Methods:
Economic Shipping has a normal processing time of Two-Ten (2-10) business days before your products are shipped by the price listing above (assuming all products are in stock). Actual time for the product to arrive at your destination varies depending on your distance from Canada.This is available to the 48 contiguous states+ Canada+ Most part of the world. Economic shipping is not available to Alaska, Hawaii and Puerto Rico.
Notes:
We strive to keep 90% of our products in stock at all times. Please allow up to 7-30 days on some orders. Special ordering may take up to 5-8 weeks for delivery. In rare situations, due to the size and weight some items can’t be shipped by only by freight rate will vary., However, sometimes we do run out of a supply. If we do not currently have all of your products in stock, we will contact you. We’ll give you %100 Full Refund directly Via paypal, Don’t worry. Please allow 5-8 weeks for items not in stock Shipping Rules: We use one method of shipping only.Standard service shipped by the postal service. Please allow up to 30 Days or less for delivery depending on the speed of the postal service and holidays. Most orders will have a tracking code in canada, Economic to USA may not provide any tracking# which may be requested by sending us an email after your order is shipped. “except holidays and weekends”. most orders require the signature of the customer that we ship to.
We are not responsible for the following events.
1. If the customer is not available when the post office attempts the delivery, and the post office leaves the package with an unauthorized person. 2. If the post office leaves a post card notice and the order is picked up by an unauthorized person. 3. If the post office returns the order to the shipper which could not be delivered after attempts. 4. If you have made an order with an incorrect shipping address. 5. If the customer is on vacation or moved after the order was made with us. And we will not replace nor make refunds on any lost or undeliverable purchase what-so-ever!. 6. We do not deliver to P.O Box 7. We are not responsible for any damage caused by the delivery company. All merchandises are sealed Verified again before it shipped out. 8. If package get lost in mail, Even though we do take insurance max $100 most carriers will accept claims after 3-4 months after it was shipped it may not be paid easily. No Refund, Exchange or Return.
